The diary, the bays, the service reminders that fill them — everything about getting cars into the right slot on the right day.
How to drop a booking into the diary — by walk-in, by phone, or from a customer request — and what the required fields actually do.
Bays are physical workshop positions — hoists, alignment, detail. Turn them on per site, assign bookings to them, and the diary becomes a real shop-floor schedule.
Day, week, and month views, dragging bookings between slots and bays, colour codes, and what the diary will and will not let you do.
How customers send you a booking request without picking up the phone — through the customer portal and your marketplace profile — and how you triage them from Bookings > Inbox.
Time-, mileage-, and date-based reminders that bring repeat customers back into the diary. SMS and email, single vehicle or whole-book bulk.
When the car arrives, the booking becomes a job. Here is exactly what carries across, who can do the conversion, and how walk-ins differ.